Trained drivers use a detailed handover process to explain the key attributes of the vehicle and deliver a branded experience.

Vehicle handover

The vehicle handover is very important as it contributes to the customer’s brand experience and is a vital part of the sales process.

For all of Paragon Fleet Solution’s contracts, the quality of the vehicle handover and specific product knowledge is essential to deliver the customer’s brand values.

Bespoke training programmes are in place for their driver workforce, these drivers are also continually measured and audited.

Handovers are supported by the use of HHT’s that will ensure that every handover can follow a carefully scripted process to ensure all the vehicle features are communicated to the customer.

This is also very valuable for vehicle collection where customer feedback can be immediately collected via the hand held. Vehicle condition can also be noted which aids the routing of the vehicle on return to site so any repair work can be carried out promptly. This minimises the down time between bookings and improves utilisation.